It can be difficult to keep track of petrol and diesel prices, as fuel pumps across the country currently revise prices on a daily basis compared to the earlier fortnightly mode. Indian Oil (IOCL), Bharat Petroleum (BPCL) and Hindustan Petroleum (HPCL) which together account for more than 90% of pumps in the country have come up with various ways to keep the public updated.
Consumers can check updates by sending an SMS to a particular registered number and they will get notified about the current price. A dealer code, which can be found at each pump, is needed before sending the SMS.
IOCL customers – RSP <dealer code> to 9224992249.
BPCL customers – RSP <dealer code> to 9223112222.
HPCL customers – HPPRICE <dealer code> to 9222201122.
Each company also has its own mobile app and customers can download them to access a range of features – price updates, a pump locator, bill payments etc.
Indian Oil has an app called Fuel@IOC and it is available on both Google Play and Apple’s App Store.
BPCL customers can download the SmartDrive app which is available on both Google and Apple stores.
HPCL’s app is called My HPCL and it too is available on both stores.
Each company has its own website which contains most information that is available on the app.
IOCL’s website is www.iocl.com.
BPCL’s website is www.bharatpetroleum.com.
HPCL website is www.hindustanpetroleum.com.
While most of these apps and websites have a feedback option and customers can call or chat to get any query solved. BPCL is the only one to have its own customer care helpline. According to its website, BPCL’s Customer Care SmartLine is “a single window system to listen to queries, suggestions, feedback and compliments related to any of our products and offerings.” The number for the BPCL helpline is 1800-22-4344.
Sabyasachi Paul has been associated with equity research and advisory on equity markets in India for over 9 years & currently heads the equity research desk of Eastern Financiers Ltd, Kolkata. He also manages a portfolio on the online platform Kristal. Find link to the strategy named ‘The Tortoise’